Barbecues are sold assembled?

If you buy a barbecue through our website or it would be sent to your home, the barbecue will arrive disassembled inside its original carton and you should assembled it. All barbecues include an instructions manual and assembling uses to be really easy. If you want the product assembled, you should ask your retailer if they can offer that service and its cost.


Is all included?

No, the gas tank must be bought separately from an authorised dealer, as well as the gas regulator. Some brands include the gas hose, but not all of them.


I’m interested in a model that I cannot find at your website but it is from one of your Brands. Can I get it?

Yes. In some cases we are not importing the whole brochure from a brand but we have complete access to it. You can ask us the model requested and we will supply it to you as soon as possible.


Which kind of barbecues exist?

Gas: we find barbecues that operate with gas, it could be propane or butane, and even we have some models that can work with natural gas just buying an extra accessory.
The gas barbecues use to have a complement to avoid direct fire burning the food, and they also help to flavour the food with its own aroma, as lava rock, ceramic briquettes or vaporizers. NEVER USE CHARCOAL OR WOOD.

Charcoal: Barbecues that operate with charcoal. We recommend the use of 100% pure coco charcoal. NEVER USE LAVA ROCK/ BRIQUETTES OR WOOD.


Do you have original accessories for the barbecues?

Yes, we have a wide range of original accessories and other generic.
We suggest as essential the cover even when the barbecue will be stored indoors. REMEMBER TO COOL THE BARBECUE BEFORE USING THE COVER.
The European regulation requires the usage of a heat resistant glove when using the barbecue.

If you are looking for something that does not appear at the webpage do not hesitate to contact us and ask for it.


Can I leave my barbecue completely outside the whole year?

No. Although the barbecues are for outdoor usage, if when they are not in use we leave them the whole year outside, they will be seriously damaged due to sun, wind, rain… We must have in mind that sun burns the materials and colours, salt corrodes, rain rusts… so it is really important to protect properly the barbecue when it will not be in use with a cover and also if possible under a roof.



Where should I put the gas tank?

In spite of that some barbecues have a room at the trolley for the gas tank, you must always check with the manual to confirm if it can be stored inside when in use or not. It is really important to check that the hose is not in touch with any hot part from the barbecue.


Which is the difference between the lava rock and the vaporizers/ flame tamers?

How lava rock works:
1. Lava rock simulates the effect of charcoal, but instead of lava rock producing the heat, the burner heats up the lava rock, which in turn heats the food on the grill.
2. The natural food juices produced during cooking fall on to the hot lava rock and vaporise.
3. The subsequent rising smoke bastes the food, as it travels upwards, imparting that unique smoky barbecued flavour.
4. Like charcoal, lava rock can be easily repositioned, such as to control hot spots.

How the flame tamer works:
1. The burner heats up the flame tamer underneath the grill, which in turn heats the food on the grill.
2. The natural food juices produced during cooking fall onto the hot flame tamer below and vaporise.
3. The subsequent rising smoke bastes the food, as it travels upwards, imparting that unique barbecued flavour.
Note: More even cooking of food will be achieved by using the BBQ with the hood down. This should only be done with the burners on low.

Lava rock advantages:
1. Lava rock is porous, which retains the drippings better than a flame tamer and thus produces more smoke.
2. Lava rock can be spread across the complete cooking surface, which in turn catches most of the food juice drippings. Flame tamers may have large gaps between them, which leads to juice drippings from food falling directly into the drip tray in the affected regions.
3. When a flare-up occurs, the flames generally stay within the region where there is excessive fat dripping. When a flare-up occurs on a flame tamer, the flames spread across the flame tamer and thus the food must be removed from the affected region until the flare-up dies down.
4. Replacement lava rock is widely available at most barbecue accessory stockists and hardware stores. Replacement flamers must be ordered specifically to match the barbecue.

Flame tamer advantages:
1. Unlike lava rock, the flame tamer reduces the amount of grease and juices falling on to the burner below, which not only helps prevent clogging, but also reduces the amount of corrosion, thus extending the life of the burner.
2. Flame tamers provide provide better heat distribution, controlled cooking and react quicker to the heat controls.
3. Excess grease drips off instead of being soaked up, reducing the likelihood of a major flare up.
4. Flame tamers can be easily lifted out for cleaning or to access the burner below.


Which warranty have the barbecues?

The warranty period in Spain is the one stated by law, 2 years against manufacturing defects. The warranty never will cover damaged due to use or misuse (rusted burners, grills or plates…) Sometimes the customer may solve the problem following the indications at the manual and buying the required spare parts.


Do the barbecues include instruction manuals?

Yes. Read instructions before using the appliance. Failure to follow instructions
could result in death, serious bodily injury, and/or property loss.


Can I buy extra grills and plates?

The barbecues are homologated to be used as they are sold from factory. Any modification would be under your own responsibility and will not be covered by the warranty conditions.
You can buy extra grills with no major problems as there would be enough ventilation.
About plates, we do not recommend to use more than the ones supplied as they also close the ventilation areas and excess of heat can be accumulated inside the barbecue resulting in fires or explosions.


Which hose and regulator should I use?

Most of the barbecues can use either propane or butane LPG bottled gas. Propane bottles, will supply gas all year round, even on cold winter days. A spanner may be required to change gas bottles. Butane bottles, will supply sufficient gas in summer, but performance of the barbecue may be affected once the gas temperature starts to fall below +10°C. The bottle should never be stood on the trolley base and placed directly under the barbecue.
Gas bottles should never be stored or used laid on their side. Never store gas bottles indoors.

Please consult your local gas dealer for the most suitable gas bottles and regulators.


Could be any variation from the shown product with the final one?

Yes, but it is not usual. Always the manufacturers have the right to improve the product without previous advice and notice.
The pictures at the web page could any some small variations with respect to the real product as different cover colour, but nothing bigger.


Can you offer some cleaning and usage advices?

Regularly clean your barbecue between uses and especially after extended periods of storage. Ensure the barbecue and its components are sufficiently cool before
cleaning. Do not leave the barbecue exposed to outside weather conditions or stored in damp, moist areas.

• Never douse the barbecue with water when its surfaces are hot.
• Never handle hot parts with unprotected hands.

In order to extend the life and maintain the condition of your barbecue, we strongly recommend that the unit be covered when left outside for any length of time, especially during the winter months.

Your burner has been preset for optimal flame performance. You will normally see a blue flame, possibly with a small yellow tip when the burner is alight. If the flame pattern is significantly yellow, this could be a problem caused by grease from cooking blocking the burner or spiders or other insects in the burner venturi. This can result in the flow of the gas and air mixture being restricted or blocked
which may result in a fire behind the control panel causing serious damage to your barbecue. If this happens, the gas should be immediately turned off at the bottle. Burners should be inspected and cleaned on a regular basis in addition to the following conditions:

1) Bringing the barbecue out of storage.
2) One or more of the burners do not ignite.
3) The burner flame pattern is significantly yellow.
4) The gas ignites behind the control panel.

To clean a burner, remove it from the barbecue. The outside of the burner can be cleaned with a wire brush. Clean the portholes with a pipe cleaner or piece of wire. Take care not to enlarge the portholes.
Clean the insect screen on the end of the venturi tube with a bristle brush (i.e. an old toothbrush).

Clean the venturi tube with a pipe cleaner or piece of wire. You may need a torch to see into the venturi tube to make sure it is clear.
”Turn the burner up on end and lightly tap against a piece of wood to dislodge any debris from inside.”

Regularly remove excess grease or fat from the barbecue body with a soft plastic or wooden scraper. It is not necessary to remove all the grease from the body. If you need to clean fully, use hot soapy water and a cloth, or nylon-bristled brush only. Remove cooking surfaces and burners before full cleaning. Do not immerse the gas controls or manifold in water. Check burner operation after carefully refitting into body.

Store your barbecue in a cool dry place. It must be inspected on a regular basis as damp or condensation can form which may result in damage to the barbecue. It may be necessary to dry the barbecue and the inside of the cover if used. Mould can grow under these conditions and should be cleaned and treated if required. Any rust that is found that does not come into contact with the food should be treated with a rust inhibitor and painted with barbecue paint or a heat resistant paint.
Chrome plated warming racks and grills should be coated with cooking oil. Wrap the burners in aluminium foil to help prevent insects or other debris from obstructing the burners. The gas bottle must be always be disconnected from the barbecue and stored in a well ventilated area at least 1 metre away from any fixed ignition source. Do not store inside residential accommodation. Never store cylinders below
ground level (e.g. cellars). Do not let children tamper with bottles.